FAQs about Orders and Deliveries and the COVID-19 virus


We have been trying our best to get orders shipped out the day they are placed but currently we are unable to keep our standards the same. Orders may not get fulfilled for 2-4 days after orders have been placed. Due to current conditions supplies in our fulfillment center have been difficult to acquire. For every order placed a Box, Shipping Filler, Shipping Labels, Shipping Tape, ect is required. You may notice some items out of stock or with delays posted in their description.

If you order express or LIVE express your order will be given priority over other orders.

If you want to cancel your order feel free to contact us at help.wildpetsupply.com

1. Can I place an order? Will Wild Pet Supply deliver the package?

Yes, Wild Pet Supplies activities are currently continuing. However, delivery times may be longer than usual and our selection of items available may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

2. What's the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries fromYour Orders on WildPetSupply.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

3. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns, please contact help.wildpetsupply.com.

4. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.