FAQ
About Us
We're a small team that genuinely loves exotic pets and the people who care for them. Our roots go back to years spent creating content and care resources for reptile and aquarium keepers, and that same passion is what drives every product we make today.
Everything we sell is designed and tested with real pets in mind, from tank decor to food and supplements. We work directly with breeders and keepers to make sure our products actually hold up in day-to-day habitats, not just on a shelf.
Thanks for supporting a small business that cares as much about your pet as you do.
Frequently Asked Questions
Where do your reviews come from?
We import our reviews from other marketplaces like Amazon, Etsy, eBay, and other retail partners. This helps future customers see real experiences other pet owners have had with our products.
I see a review for a product I ordered, but it wasn't left on this site. Why?
We automatically import many of our reviews from our other marketplaces to help future customers know what experiences you may have had.
How long does my order take to ship?
We process our orders every day. You'll receive an email or text as soon as your order ships, along with tracking information.
Are your products safe for kids?
Our products aren't designed for kids, and many smaller items may be a choking hazard. Please make sure any interaction children have with our decor is done with adult supervision.
Can I be sponsored?
We love helping creators and their pets! Please email us and tell us a bit about you and your animals, and we'll take it from there.
Do you offer returns or exchanges?
If something isn't right with your order, reach out to us and we'll help make it right.
Do you ship internationally?
Currently we ship within the United States. We're always looking at ways to expand, so check back for updates.
Can I track my order?
Yes, once your order ships you'll get a tracking link by email or text so you can follow it the whole way to your door.
Do you offer wholesale or bulk pricing?
We do! Email us with what you're looking for and a bit about your business, and we'll get back to you with details.
How do I know which product is right for my pet?
Every product page includes details on what pets and setups it works best for. If you're still not sure, email us with your pet and tank or habitat details and we'll help you pick the right fit.