Critical Shipping Update

This article summarizes recent shipping delays as well as potential delays with your order. Please note we are still operating and most orders are arriving on time, but there is a possibility your order may be delayed. 

Our packages are shipped out via USPS and a third party company Sendle. Due to recent natural disasters and COVID-19 our mid mile deliver may be delayed or packages may not be delivered to certain areas across the US. Hurricanes/Wildfires delay and prevent packages from being shipped through the USPS network. 

IMPORTANT 

If you are in an affected area please wait to place your order. Our live guarantee may not cover an order if shipped to an affected area. If shipping to a P.O. box or building please ensure that it is open and your package can be picked up after being delivered.

We will now be shipping orders that contain live insects, snails and crabs on Monday and Tuesday. Any orders placed Wednesday-Sunday will be held until the following Monday and Tuesday to ensure your package arrives on time and intact. These delays are temporary and will be lifted as soon as possible.

Local Same/Next day delivery to Kenosha, Racine, and Sturtevant Wisconsin will now be delivered by USPS and not ABLEV LLC.

Our business and warehouse is located in Kenosha/Racine Wisconsin. Due to recent protests, we have ensured the safety of associates and packages being sent out. 

11/01/2020 Update

IMPORTANT 

 

This is an update to our shipping policy. We are now operating with a staggered shipping plan for Live goods. This means we will be holding orders place every 1-3 days to be able to ship them out in groups. This allows for orders to be shipped at optimum times and prevents them from being stuck at the post office for extra days during the weekend. While this may be an inconvenience and you may not receive your packages as quickly, we are doing this to protect your new snails or insects. 
Please note that if you purchase an express delivery option we will still be shipping your package with express shipping. It's time in transit will not change but we may hold the package. Read more about this on our shipping policy page.
8 comments
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