All orders are shipped from Racine, Wisconsin.
Standard (3-5 Days) | NO DOA POLICY
Standard | Insulated Box | Heat Pack (3-5 Days) LIVE GUARANTEE (Temp Above 20°)
Express (2-3 Days) | NO DOA POLICY
Express | Insulated Box | Heat Pack (2-3 Days) LIVE GUARANTEE (Temp Above 20°)
We hold orders with Live Plants, Insects, and Snails if the order is placed after 1pm on Tuesday. We will ship your order out the following Monday. This prevents your package from being stuck at the post office on the weekend.
Our live pets safety comes first!
Temperature below 20° f or above 90° f do not fall under our DOA Policy, and you may not be refunded a full amount
We strongly recommend purchasing your order with our Insulated Boxes. This will guarantee your item will arrive ALIVE and it is covered by our Live Guarantee.