Over the past year we have dealt with delays at USPS and UPS. Specifically during the past two weeks we have had the most delayed or returned packages than ever before. With the colder temperatures and slower speeds it's difficult to ship live animals across the US. We have decided to PAUSE shipping of live animals starting 12/17/2020 unless the orders shipping speed is Express with insulation as well as a heating pack added to the order. This will be a temporary change that will be lifted as soon as we can guarantee your order will be shipped with appropriate speed.
We apologize for this inconvenience but our live pets safety come first every time.
Please email us with any questions.
Dry goods will still be shipped at the speeds selected at checkout.