We ship live items like snails and millipedes all across the United States and have had very few DOA's(Dead On Arrival)
At checkout we offer three shipping methods.
Standard - Express - Express Live Guarantee
Our live guarantee method insures that your order arrives alive and in a faster time frame than most orders, however with some standard orders we may accept DOA cases if a picture of the item and packaging is emailed to us 1 hour after your order arrived. This is to ensure that the package was not left outside vulnerable to the elements.
Read more about that in our Returns Page